Responsible Gambling

IntroductionFlagman Casino is committed to promoting safe and responsible gaming practices among its users. We understand that gambling should be treated as a form of entertainment, rather than a source of income. Our platform aims to provide a secure environment where players can enjoy their favorite games while maintaining control over their spending habits. As a licensed online casino, we adhere to the regulations set by the Curaçao Gaming Control Board, ensuring our commitment to responsible gaming.

What Is Responsible Gambling?Responsible gambling is about treating your betting as entertainment, not a way to make money. It’s essential to be aware of the risks associated with excessive gambling and take steps to prevent problem behavior. Some warning signs include:

• Increasing bet sizes to chase losses• Gambling beyond affordable means• Neglecting personal or professional responsibilities• Feeling anxious or distressed about gambling

We encourage our players to recognize these warning signs and seek help if needed.

Tools to Stay in ControlOur platform offers various tools to help you stay in control of your gaming experience:

• Deposit Limits: Set limits on the amount you can deposit into your account.• Wagering Limits: Limit the amount you can bet per spin or round.• Session Time Limits: Set time limits for playing, and we’ll alert you when it’s time to take a break.• Reality Checks: We’ll remind you of your balance and betting history at regular intervals.• Loss Limits: Limit your losses by setting a specific amount.• Self-Exclusion Options: Temporarily or permanently exclude yourself from our platform.

How to Request Limits or ExclusionIf you need help staying in control, please follow these steps:

Log in to your account and go to the ‘Account’ section. Look for the ‘Responsible Gaming’ tab and select the tool you wish to use (Deposit Limit, Wagering Limit, etc.). Follow the on-screen instructions to set or adjust your limits. If you prefer to contact our support team directly, please reach out via live chat or email. Support for Problem GamblingIf you’re struggling with problem gambling, don’t hesitate to seek help. We care about your well-being and encourage you to reach out to the following resources:

• GamCare: 0808 8020 133 (UK)• BeGambleAware: 0808 8010 754 (UK)• Gambling Therapy: 0808 8020 133 (24/7 support)

If you experience any of the following problem behaviors, please don’t hesitate to reach out for help:

• Chasing losses• Borrowing money to gamble• Lying about your gambling habits• Neglecting other areas of life

Protecting MinorsFlagman Casino takes underage gaming very seriously. We strictly prohibit anyone under 18 from using our platform. To verify age, we use robust methods, including:

• Document verification: We require valid identification documents to confirm age.• IP blocking: We block access to countries or regions with restricted access.

For parents and guardians, we recommend using parental control software to monitor your child’s online activities.

Resources and Useful LinksAdditional resources are available to help you maintain responsible gaming habits:

• GamCare: www.gamcare.org.uk• BeGambleAware: www.begambleaware.org• Gambling Therapy: www.gamblingtherapy.org• Self-assessment quizzes, such as the NHS’s “How are you doing?” quiz• Online resources for managing debt and financial literacy

Remember, responsible gaming is a collective effort. We’re committed to supporting our players in maintaining a healthy and enjoyable experience on our platform.