Terms and conditions

Introduction

Purpose of the Terms: These Terms and Conditions (“Terms”) govern your use of our online gaming platform, Flagman Casino. By accessing or using our services, you agree to be bound by these Terms. 1.2 Acceptance of Terms: If you do not accept these Terms in their entirety, please exit our website immediately. Your continued use of our services indicates your acceptance of the Terms.

1.3 Age and Legal Restrictions: Our services are intended for individuals aged 18 or older. By using our platform, you represent that you meet this age requirement. Additionally, our services may not be available in certain jurisdictions due to legal restrictions; it is your responsibility to ensure compliance with applicable laws.

2. Account Registration

2.1 Eligibility: To register an account on Flagman Casino, you must provide accurate and truthful information about yourself, including your name, address, and date of birth. You agree that all information provided will be used solely for the purposes of our services.

2.2 KYC and Verification Requirements: We reserve the right to request verification documents from you to ensure compliance with anti-money laundering regulations and to prevent fraud. Your failure to provide requested documentation may result in account suspension or closure.

2.3 Responsibility for Account Security: You are responsible for maintaining the confidentiality of your account login credentials, including your username and password. Any unauthorized access to your account is solely your responsibility.

3. Deposits and Withdrawals

3.1 Accepted Payment Methods: We accept a variety of payment methods, including Visa, Mastercard, Skrill, Neteller, Paysafecard, Sofort, bank transfers, and cryptocurrencies (BTC, ETH, USDT, USDC, XRP, DOGE, LTC, BNB, Tron). Additional payment methods may be added or removed at our discretion.

3.2 Minimum and Maximum Limits: Minimum deposits start at €10, while maximum daily withdrawals are capped at €4,000. Monthly withdrawal limits apply as well. We reserve the right to adjust these limits at any time without notice.

3.3 Processing Times and Fees: Our standard processing times for e-wallet and cryptocurrency transactions are 0-24 hours, with bank transfers taking 1-3 days. No fees apply for deposits or withdrawals; however, please note that your payment provider may charge additional fees.

3.4 Anti-Money Laundering Policy: We take anti-money laundering (AML) regulations seriously and reserve the right to request documentation from you in accordance with our AML policy. Failure to comply with these regulations may result in account suspension or closure.

4. Bonuses and Promotions

4.1 How Bonuses Are Credited: Bonuses are credited automatically upon meeting specific conditions, as advertised on our website. Bonus terms apply; please review them before participating.

4.2 Wagering Requirements: Wagering requirements for bonuses are clearly outlined in each promotion’s terms and conditions. Failure to meet these requirements may result in bonus expiration or loss of winnings.

4.3 Expiry and Abuse Clauses: Bonuses expire after a set period; failure to use them within this time frame will result in their expiration. We reserve the right to revoke bonuses if we suspect abuse, including exploiting promotions or using third-party software.

5. Gameplay and Fairness

5.1 RNG Usage: Our platform utilizes licensed Random Number Generators (RNGs) to ensure fairness and randomness in all games.

5.2 Game Malfunctions: In the unlikely event of a game malfunction, we reserve the right to cancel bets or void winnings. We will notify you promptly via email or in-game notification if any such incident occurs.

5.3 Limits on Play and Responsible Gaming Tools: We offer various responsible gaming tools, including self-exclusion options, deposit limits, wager limits, and session reminders. You are encouraged to use these features to maintain a healthy gaming experience.

6. Responsible Gambling

6.1 Self-Exclusion Options: We offer permanent and temporary self-exclusion options for players who feel they need to take a break from our services or restrict access entirely.

6.2 Deposit, Wager, and Session Limits: You can set personal limits on deposits, wagers, and sessions using our responsible gaming tools. These limits apply across all games and platforms.

6.3 Help and Support Links: We provide links to reputable organizations offering support for problem gamblers, including GamCare, GambleAware, BeGambleAware, and gambling therapy services.

7. Prohibited Activities

7.1 Bonus Abuse: Any deliberate attempt to exploit or manipulate bonuses will result in account suspension or closure, as well as the revocation of any associated winnings.

7.2 Fraud, Collusion, or Manipulation: We take all forms of cheating and manipulation seriously; any such activity may lead to account closure, loss of winnings, and potential prosecution.

7.3 Use of Bots or Automated Systems: The use of bots or automated systems to play games on our platform is strictly prohibited and will result in immediate account suspension or closure.

8. Account Suspension and Closure

8.1 Voluntary Account Closure: You may close your account at any time by contacting customer support; however, please note that this action cannot be reversed.

8.2 Breach of Terms: We reserve the right to suspend or close your account if you breach these Terms in any way, including but not limited to bonus abuse or prohibited activities.

8.3 Inactivity and Dormant Accounts: If your account remains inactive for an extended period (typically 12 months), we may consider it dormant. We will attempt to contact you before permanently closing the account.

9. Privacy and Data Protection

9.1 Information Collected: We collect information necessary for the operation of our services, including but not limited to your name, address, date of birth, and payment details.

9.2 Use and Storage of Personal Data: Your personal data is used solely for the purposes stated above; we do not sell or share it with third parties except in accordance with applicable laws.

9.3 GDPR Compliance (if applicable): As required by GDPR regulations, we have implemented appropriate security measures to protect your personal data.

10. Limitation of Liability

10.1 Losses: We are not responsible for any losses or damages resulting from system errors, technical issues, or third-party actions.

10.2 System Errors: In the unlikely event of a system error, we reserve the right to void bets or cancel transactions.

10.3 Third-Party Links: Our website may contain links to external websites; we do not endorse these sites and are not responsible for their content or policies.

11. Amendments and Updates

11.1 Right to Modify the Terms: We reserve the right to modify these Terms at any time without notice, with immediate effect.

11.2 Notification of Changes: Changes will be posted on our website; it is your responsibility to regularly check for updates to ensure you comply with the revised Terms.